UX/UI · Internal Tool · Dzul Ink Lounge, Seattle
Inkbase
6
Automations
120+
Active clients
0
Dependencies
Built a full internal CRM and task management app for Dzul Ink Lounge, a tattoo and piercing studio in Seattle. The system replaced a fragmented workflow of Google Sheets, Gmail, and Mailchimp with a single offline-capable tool used daily by front desk staff to manage 120+ active clients.
Tracks clients through a custom pipeline from inquiry to completed session, generates smart follow-up tasks based on pipeline state, and includes a calendar with artist color-coding, a pipeline timeline view, multi-session booking support, a content scheduling grid, and an internal knowledge base. Built end-to-end in vanilla HTML/CSS/JavaScript — no framework, no backend, no build process.
Client Pipeline
01
Inquiry
02
Consult
03
Design
04
Art Review
05
Booked
06
Session
07
Completed
Task Engine — 6 Automations
Go-Quiet Detection
Flags clients who have gone silent after a consult, prompting outreach before the lead goes cold.
Pre-Appointment Reminder
Surfaces follow-up tasks 48 hours before a booked session.
Post-Consult Follow-Up
Queues outreach nudges if no action is logged within three days of a consult.
Post-Session Check-In
Schedules a follow-up task automatically once a session is marked complete.
Auto-Suppression
Clears pending nudge tasks the moment a relevant action is logged.
Lead Temperature Decay
Downgrades hot and warm leads that stall across consecutive pipeline stages.
What's in it
- —Client pipeline with 7 custom stages
- —Smart nudge/task engine — 6 rule-based automations
- —Calendar with week/month views and artist color-coding
- —Horizontal timeline grouped by lead temperature (hot/warm/cold)
- —Sortable, searchable client table with fuzzy duplicate detection
- —Rich client detail pages with multi-session tracking and timeline
- —Drag-and-drop social media content scheduling grid
- —Internal knowledge base with markdown editor
- —CSV import, JSON backup/restore, data health check
- —Full audit trail and activity log
Stack